THIS AGREEMENT sets forth the terms under which we,Buongiorno Travel LLC. agrees to provide you with the services and accommodations for your escorted tour or independent vacation. (This contract does not apply to groups traveling on a one-time, customized itinerary).

RESERVATIONS AND PAYMENT . Receipt of a deposit of $350 per person, and signed contract (electronic signature or hand-signed) is required to hold your reservation. The balance is due 60 days before departure. For bookings made within 30 days of departure, payment must be made by certified bank check or credit cards. For bookings made within 21 days of departure, you will be charged the cost of sending documents by express mail.

PRICES . All prices are subject to increase up to the receipt of final payment due to any increase in our costs, such as, but not limited to: increases in air, land or sea fares, fuel cost, and currency fluctuations. All taxes, fuel surcharges, security charges and any other taxes or charges imposed by airlines, airports, cruise lines, governments, etc. are not included in price. After final payment the only price increases can be for newly imposed governmental taxes. Gratuities not specifically mentioned are excluded.

FINAL DOCUMENTS REVIEW . While Buongiorno Travel takes the utmost care in making sure the information on your itinerary and travel vouchers (collectively, “Final Documents”) is complete and accurate, it is your responsibility to carefully read and review the final documents upon receipt. Failure to contact us in time to allow for the correction and re-sending of the final documents could result in the loss or cancellation of your reservation, tickets or services listed on the documents for which Buongiorno Travel will not be responsible. In such a case, no refunds will be possible.

UNUSED TOUR ELEMENTS . No refund will be given for any unused tour features, whether because of customer’s choice, operational reasons, because of bad weather or any other reason.

ERRORS . In case of printing, typographical error, computer error, verbal or human billing error, we reserve the right to invoice or re-invoice participants with corrected billing.

BAGGAGE . Each escorted and independent tour member is limited to one large suitcase and one small carry on due to limited baggage area on buses. For some airlines and taxi/coach transfers, extra luggage may be subject to an extra charge due on the spot.

NAMES MUST MATCH PASSPORT! The name given on your Buongiorno Travel booking must match the name on your passport, and in-turn, the name on your air ticket. Any variation between the spelling of your name on your air-ticket and passport will require re-ticketing, often at the cost of a completely new ticket.

FEES FOR AIR-TICKET NAME CHANGES/REVISIONS/CANCELLATIONS . Name corrections before ticketing will incur a minimum fee of $50 per passenger, and are subject to fare, and or flight schedule changes. Once air tickets are issued, a minimum $300 revision/cancellation fee will apply to each ticket, plus fare, and or flight changes if applicable. This charge is subject to change .

FEES FOR CUSTOMIZED ITINERARY CHANGES . After your final payment (60 days prior to start of services), a $50 fee will be imposed for each change of service within your itinerary. These services include, but are not limited to changes or cancellations of transfers, hotels, villas, day tours and reservations or services of any kind. There is no additional charge for adding services to your itinerary at any time. Once you are in Italy, if you decide to cancel any component of your land reservation, there will be no refund for the unused service. Should you need to make a change to your reservation, you are required to purchase a new service at full price and forfeit the cost of the unused service. Air ticket changes and cancellations carry different fees as shown above.

FEES FOR TRAIN TICKETS REVISIONS/CANCELLATIONS . Train tickets are not changeable and not refundable at any time. Any change to a train date, schedule or route will require the purchase of a completely new ticket.

FEES FOR LATE BOOKINGS . Escorted tour and custom-independent bookings made within 30 days of the start of services will be assessed an extra $100 handling fee.

FEES FOR CANCELED LAND SERVICES . If you cancel your complete land reservation, the cancellation charges shown below will apply. Cancellation charges are based on the number of days from the time Buongiorno Travel is notified of your cancellation, to the start of the services provided - whether air and land or just land services.

Days Prior Start of Services Cancellation Charges - 2019 and 2020 Departures

61 days or more $350 per person

60 to 31 days 25% of total travel services

30 - 15 days 50% of total travel services

14 - 6 days 75% of total travel services

5 days or less 100% of total travel services

HOTEL OVERBOOKINGS ON INDEPENDENT TRAVEL . In very rare cases, and through no fault of Buongiorno Travel, your reserved hotel may be overbooked upon your arrival. The overbooked hotel will offer you a similar or superior accommodation at no extra charge. If the alternate accommodation is not accepted by you,Buongiorno Travel reserves the right to offer you a full refund of such accommodation without rebooking.

REFUNDS & COMPLAINTS . We work around-the-clock to insure your vacation goes smoothly and according to plan. But unexpected problems, often out of our control, can still arise. We urge you to work with us in correcting the problem on the spot instead of dealing with it after you return home.

On Buongiorno Travel’s escorted tours, work with your tour leader to resolve concerns. For independent travel, speak to your hotel front desk manager, your local tour guide, driver, etc. Your travel documents will also have contact numbers for help in resolving problems.

If a refund is warranted, it is under the express condition that you release us from all further liability and you thereby waive all additional rights and remedies under this contract or any applicable state, federal or foreign law.

GUESTS NEEDING SPECIAL ASSISTANCE . We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion.

SINGLE ROOMS . Be aware that single rooms in Europe are often smaller than double rooms. Ask about a “double room/single use” option at a cost above the normal single supplement.

TRIPLE ROOMS . Available on most tours. They usually consist of a twin bedded room with an additional folding bed or cot for the third person. This may not be comfortable for three adults.

ESCORTED TOUR ITINERARY CHANGES . Buongiorno Travel reserves the right to change the scheduled escorted tour itinerary or trip features at any time and for any reason, with or without notice and/or to substitute airlines, hotels or features of a similar category for those listed in this brochure. Buongiorno Travel shall not be liable for any such changes.

ESCORTED TOUR CANCELLATIONS BY BUONGIORNO TRAVEL.From time-to-time a tour departure may be cancelled for lack of participation or other operational reasons. In such a case, Buongiorno Travel sole responsibility is to provide a complete refund of monies received without any other liability whatsoever including any additional costs or fees related to cancellation of airline tickets or other travel reservations not made by Buongiorno Travel.

MISCELLANEOUS . Foreign air-conditioning systems in public places, hotels and motor coaches are not up to U.S. standards. If due to weather, flight schedules or other uncontrollable factors, you are required to spend an additional night(s), you will be responsible for your own hotel, transfers and meal costs.

The right is reserved to decline, to accept or retain any person as a member of these trips at any time. In any such event, Buongiorno Travel’s sole obligation is to refund for any unused accommodations or other trip features. Passenger certifies not to have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers.

RESPONSIBILITY .Buongiorno Travel LLC, its and their employees, shareholders, officers, and directors (collectively, “Buongiorno Travel”) does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or trip leaders, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize the Buongiorno Travel name. Buongiorno Travel is not responsible for any negligent or willful act or failure to act of any such person or entity, nor for any act or inaction of any other third party not under its control.

Without limitation Buongiorno Travel is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience, or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party, such as an airline, train, hotel, restaurant, or food supplier; bus, taxi, van, or local ground handler; local outfitter or guide, which is, to, or does supply any goods or services for this trip.

Buongiorno Travel is not responsible for any loss, injury, death, or inconvenience due to delay or changes in schedule or failure of any transportation mechanism to arrive or depart safely; overbooking or downgrading of accommodations; insolvency or default of any third party; acts of government; bites or attacks by animals, insects or pests; sickness; the lack of appropriate medical care; evacuation to same, if necessary; weather; strikes; acts of God; acts of terrorism or the threat thereof; events of force majeure; war; quarantine; epidemics or the threat thereof; criminal activity; or any other cause beyond its control.

BINDING ARBITRATION . I agree that any dispute concerning, relating, or referring to these Terms and Conditions, this release, the catalog, or any other literature concerning my trip, or the trip itself shall be resolved exclusively by binding arbitration according to the then existing commercial rules of the American Arbitration Association in Delaware.Such proceedings will be governed by substantive Delaware law. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or part of this contract is void or voidable. Upon payment of a deposit, tour participant indicates acceptance of the above Terms and Conditions and of the Arbitration Agreement.

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